Most small businesses start with break/fix IT: call someone when something stops working, pay by the hour, repeat. It works at five employees. Somewhere between 10 and 25 people it quietly starts costing more than it saves. Here are the signs.
1. The same problems keep coming back
If the printer, the Wi-Fi or one person’s laptop is a monthly event, nobody is fixing root causes. Break/fix providers are paid to respond, not to prevent.
2. Nobody knows who has access to what
When an employee leaves, can you say with confidence which accounts, files and systems they could reach and that every one has been shut off? If the answer is a shrug, you have a security gap and possibly a compliance problem.
3. Your IT bill is unpredictable
Big invoices after an outage, surprise project costs and licenses nobody can explain make budgeting impossible. A flat monthly plan turns IT into a known cost.
4. Your cyber insurance questionnaire was hard to answer
Insurers now ask about multi-factor authentication, endpoint protection, backups and staff training. If you were not sure how to answer, you are not alone, and you may not be covered the way you think.
5. The owner is the help desk
If staff bring tech problems to you, or to the one employee who “is good with computers,” that is expensive time spent away from running the business.
What managed IT changes
Managed IT replaces reacting with preventing: monitoring, patching, security and backups handled continuously for a flat monthly fee, plus a partner who plans with you. With proactive support, it is more cost effective than a bad year of break/fix, and far less disruptive. See what our managed IT plans include.
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